. Faq - Earthy Souls

General Questions

What is the minimum order cost or quantity for delivery?

We have no order minimums for delivery, but we provide free delivery in Sydney for orders over $500.

For regional and interstate orders, there is no minimum order size, but delivery fees will apply depending on your location and order weight. Standard Flat rate -$10

What is your delivery area?

We provide deliveries Australia wide through our trusted delivery partner. We also cheaper pallet shipping options for customers with a wholesale business account.

For more information about delivery to your location, please see our shipping policies.

How quickly can you deliver my order?

1-2 business days is our standard delivery time for orders in Sydney. Delivery to regional areas or interstate typically takes 3-5 business days.

4) How soon will my wholesale account be activated when I sign up?We will finalise your wholesale account as soon as possible, typically within 1–2 business days.


What are the features of the Earthy Souls?

Our new website has great features that we are excited to provide to our customers:

Both Retail and Wholesale customers can now shop on the one platform using the same URL: www.earthysouls.com.auImproved site speed for faster browsing and shopping of your favourite goodies!Navigation improvements so you can easily find what you're looking forImproved Quick Order functionalityMore ways to pay including American Express and Google Pay

Can I use the same email address for shopping Retail and Wholesale pricing?

No, unfortunately you may only register an email address under one price level (either Retail OR Wholesale). If you would like to shop both price levels you must create a separate account using an alternative email address.

PRODUCT questions

I have a specific question about a product...

If you are looking for specific information on a product be sure to check the Full Description, How to Use and Growing & Processing tabs on the product page. If you are still unable to find the information you seek, get in contact with us and we will get back to you with as much information as possible.

How do I share feedback on a product?

We love hearing from our happy customers and sharing the positive feedback with our team. To help spread the word, you can leave a review on the product page. Sharing your feedback will help other other customers decide whether the product is suitable for their needs. If you have specific feedback for our team please email us using the contact form. 

How can I become a wholesale customer?

If you are able to meet our wholesale customer criteria and fulfill the minimum order requirement of $500 per order (ex. GST & freight) then you can become a wholesale customer. Simply head to our Wholesale information page for more information or register for an account now.