Returns Policy

RETURNS & CREDIT POLICY 

 
If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from Earthy Souls, please let us know as soon as possible so we can endeavour to sort it out promptly. Our friendly staff will assist you in returning, exchanging or replacing the products in question as required or simply answer your question. 

  

ONLINE RETURNS: 
 

  • Cases hold avalidity of 48 hours without a response to our correspondence. Contact will be attempted before the case is closed. 
  • Replacements, credits or refunds will be processed after the product has been received and checked into our warehouse.Replacements will be issued for the same product only. We do not exchange for a different product.  
  • Wholesale & RRP Online Orders: credits, refunds and replacements arenot available from the retail store or markets. Please contact our customer service department for assistance on0416004374orinfo@earthysouls.com.au 

 

RETAIL STORE AND MARKETS RETURNS: 

  • Products purchased from the store or markets can only be returned to theoriginal location it was purchased. 
  • Only a refund or replacement can be issued.No credits are available in the store or at the markets.
  • Wholesale & RRP Online Orders: credits, refunds and replacements arenot available from the retail store or markets. Please contact our customer service department for assistance on0416004374orinfo@earthysouls.com.au

 

RETURN PROCEDURE:  

Please fill in the form below with as many details as available. Please include a photo where applicable of any damage, product issue or incorrect items received for verification. Should you have an error adding images to the form please send additional photos toinfo@earthysouls.com.au 

 

 

CREDIT AND RETURNS FORM 

Fill in the form below and we will be in touch with you shortly. 

 

*First Name 

*Last Name 

*Login Email Address 

Company 

*Invoice Number 

*Date of Delivery (Must fall withing our claims period of 30 days) 

Product Code (eg. NUALM2.5) 

*Phone Number 

Reason for Return 

                  - Select 

Damaged in Transit                        

Delivery Error (Incorrect/Missing/Extra Item Received)                         

Missing Invoice                         

Order Delay                         

Payment/Pricing Issue                         

Product Quality                         

Other .. Please explain in 'Additional Information'       

Additional Information 

                   

                          

  

 

 

 

 

 

 

 

 

 

 

 

 

 

PLEASE NOTE: 

  • Claims must be made promptly, ideally within 48hrs of delivery and no later than 30 days after delivery.  
  • All claims must provide appropriate evidence and information requested on the below form to verify and be approved by the customer service team prior to the goods being returned.  
  • The goodsmust also be returned in clean, saleable condition and within the same packaging 
  • Credits will be made after the product has been received and checked into our warehouse. 
  • Please do not dispose of any products in question relating to your claim until the claim has been finalised as it may be required as evidence and/or further investigation.  
  • If the goods are being returned back to Earthy Souls please prepare items for collection, by packing items securely into a box. If we are arranging the freight for you, we will have the driver bring a consignment label for you or send you a copy of this to affix to the outside of the box.  

 
Credits areNOT ABLE to be issued on: 

  • Discontinued items 
  • Any item 30 days after delivery 
  • Seasonal Merchandise (Christmas, Mothers Day etc) 
  • Sale items and bonus buys (Trade show offers etc)